Below are just a few of the recent e-mails we have received from our valued clients.
Dear Kerie,
I wanted to say “thank you”, once again, for you and your teams’ terrific help in pulling together a wonderful binder, certificate holder, and note pad for our “Fresh Produce Marketing Strategies Short Course this week.
Everything went very smoothly, and I especially appreciated your most courteous and timely response to my every question or need.
The work was all done on time and as promised – and that was a feat, given the short turn-around time on some of the components of the project!
The finished product was appreciated and admired by many, and we thank you.
Sincerely,
Mary Reed
Postharvest Technology Research & Information Center
UC Davis
Edwin,
Thank you very much for your help in processing this job. You were extremely helpful with the process of ordering this map and quick and thorough in responding to my many questions. The turnaround time was excellent as we had a quick deadline for the Chancellor and I am very pleased with the high quality of your printing. Thank you again for everything!
Jennifer N. Wong
Development Analyst
University Outreach and International Programs
Offices of the Chancellor and Provost
University of California
Dear Brian and Ed,
I want to thank you/Reprographics, and in particular, Tina Peiffer for her assistance with my most recent newsletter, a job we called the Retiree Center CenterNews Winter 2009. I had contacted Tina and alerted her to the job, and that I was far behind my schedule in making it available to Reprographics for printing. I committed to the job and asked her to preorder my special paper, asking her to expedite the job in any way that she could. I was finally able to provide the pdf document late Thursday night. I was thrilled to be provided a proof on Friday.
Tina called me early Monday morning to let me know that the job had been set up, only to discover the paper supplier had shipped the order short. She had already corrected the problem, and was calling to let me know that the paper would be available on Wednesday. We discussed the logistics of this 6-page newsletter; printing it on 11 x 17 and 8.5 x 11 paper, the initial fold, insert and fold down to 8.5 x 5.5 for 6250 copies, mostly by hand! I had just done such a job by hand for 150, so could only imagine what was involved with this job! My order was delivered today, at 2:00 p.m. I find this simply amazing!
I write to thank you for rushing this job, and for the smile I see in Tina’s voice every time I talk to her. She is an invaluable asset to your department, both for her knowledge and for her customer service skills. I really appreciate having her as my customer service contact.
Marjorie Ahl
Program Assistant, UC Davis Retiree Center
Offices of the Chancellor and Provost
University of California, Davis
Hi Kerie,
I just got the beautiful proof for the LUNR Minicat (I think that’s my third proof from you in three days!), and I am so flabbergasted at your speediness that I just had to email you to say thanks. I don’t know how you’re churning these out so quickly – especially with us submitting a million jobs a day recently – but I really appreciate it. Thanks for taking the time to find the right paper for my jobs, too. You and Tina have been so patient with me as I learn the ropes of the productions process here!
Emma Finley
Assistant Editor
UC Davis Extension
Hi Rhonda –
Thank you for getting the brochures over to us and making this all “happen” so quickly.
I appreciate your attention to us – and please let the crew know that I send my appreciation to them as well!
Marianne Méndez
Academic Personnel
Offices of the Chancellor & Provost
